You can place an order directly through our website by selecting the desired products, choosing the quantity, and completing the checkout process. For large or custom orders, please contact our sales team.

We accept major credit cards, bank transfers, and PayPal. Established clients may be eligible for credit terms upon approval.

Yes, we have a minimum order quantity (MOQ) for certain products. The specific MOQ is listed on each product page.

You can request changes to your order within 24 hours of placing it by contacting our customer service team. Changes may not be possible once the order has been processed.

Yes, we offer tiered pricing and discounts for bulk orders. For bulk orders please reach out to our sales team and we’ll quote you based on the volume and range of products in your order.

We offer several shipping options including standard, expedited, and freight shipping for large orders. Shipping costs and delivery times will be calculated at checkout.

Yes, we ship to most countries. Please contact us for shipping rates and estimated delivery times for international orders. For all Japan orders, please contact our Japan sales team at japan@malagassi.com.

Delivery times vary based on your location and the shipping method chosen. Typically, orders are processed within 2-3 business days and delivered within 5-7 business days for domestic shipments.

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's progress online.

If your order arrives damaged or if there is an error, please contact us within 48 hours of receiving your order. We will arrange for a replacement or a refund as quickly as possible.

Yes, many of our essential oils are certified organic, and we provide documentation upon request. Each product page specifies whether the oil is organic and any relevant certifications. 

Yes, most of our products are kosher certified. Please refer to the product page of each item to see the list of certificates available.

Yes, we offer samples for most of our products. Please contact us to request samples, and we will be happy to assist you. Ordering sample me incur a fee, deductible from your next order.

Essential oils should be stored in a cool, dark place away from direct sunlight and heat. Proper storage ensures the longevity and quality of the oils.

Yes, MSDS and Certificates of Analysis (COA) are available for all our products. You can request them directly from our team.

The shelf life varies by oil but generally ranges from 2-4 years when stored properly. Specific shelf life information is provided on each product page.

You can create a wholesale account by clicking on the "Register" link at the top of our website and filling out the required information. Once approved, you'll have access to wholesale pricing and additional features.

Click on the "Forgot Password" link on the login page, and follow the instructions to reset your password. If you encounter any issues, contact our customer support team for assistance.

You can reach our customer support team via phone, email, or live chat during business hours. Our contact information is available on the "Contact Us" page.

Yes, we offer private labeling for clients looking to create their own branded products. Please contact us for more information and pricing.

We accept returns on unopened and unused products within 30 days of purchase. Please contact us for return authorization and instructions. Custom and bulk orders may have different return terms.

Credit terms may be available to established wholesale clients upon approval. Please contact our finance department for more details.

Our essential oils are intended for resale to end consumers or use in manufacturing. Resale in bulk or repackaging under another brand requires prior authorization.

Our essential oils are distilled using various methods depending on the plant material. We use steam distillation, hydro distillation, and cold pressing to extract the highest quality oils. The method chosen is based on what best preserves the plant’s aromatic compounds.

Yes, all essential oils from Madagascar and Morocco are distilled by Malagassi, ensuring full control over quality. For other origins, we work closely with long-term, trusted partners who share our values and meet our premium quality standards.

"Distilled for quality, not quantity" reflects our commitment to producing the finest essential oils. We carefully select the part of the plant, control distillation temperature and time, and often perform multiple distillations for each batch to ensure that we capture the most potent and true aroma. This meticulous process may result in lower yields, but it guarantees a superior product.

We prioritize sustainable practices by sourcing from farms that use environmentally friendly methods, such as organic farming and responsible harvesting. We also invest in replanting initiatives and work with local communities to promote long-term environmental health.

Our essential oils are sourced from the finest regions around the world. Oils from Madagascar and Morocco are distilled by Malagassi, while others come from trusted partners in different countries. Each source is selected for its ideal growing conditions, ensuring the highest quality oils.

Essential oils are highly concentrated and should be used with care. Always dilute them with a carrier oil before applying to the skin, and never ingest them unless guided by a healthcare professional. Keep out of reach of children and avoid contact with eyes and mucous membranes.

Yes, our essential oils are perfect for use in aromatherapy diffusers. A few drops are all you need to fill a room with their therapeutic aroma.

Absolutely. Our essential oils are of premium quality and are safe for use in cosmetics, provided they are properly diluted. We recommend consulting with a cosmetic formulator to determine the appropriate usage levels.

Many of our essential oils are certified organic, and we can provide the certification documents upon request. Please check the individual product pages for specific certifications.

Yes, all our essential oils undergo rigorous testing, including gas chromatography-mass spectrometry (GC-MS) analysis, to ensure purity and authenticity. We provide Certificates of Analysis (COA) for all our products.

"100% pure essential oil" means that the oil contains no additives, fillers, or synthetic ingredients. It is extracted directly from the plant material and retains its natural aromatic and therapeutic properties.